staye
Use casesFree audit

A co-host that knows your procedures, on every stay.

Agents turn your documents and past conversations into SOPs, then run them. Guest replies, staff briefings, provider messages.

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SOP Studio with its sources panel open: upload a document, read your guest messages, or describe a procedure
StayeA housekeeper's briefing, in Spanish

Hola. Mañana 07/11 llegan 4 huéspedes a Villa Soleil, 2 adultos y 2 niños. Prepara la casa antes de las 15:00. Desayuno a las 9 y una cuna para el pequeño.09:41

What your guests gain

  • Faster, warmer replies that sound like you.
  • A house that is ready, with what they asked for already done.
  • Problems handled quickly, because everyone knows what to do.

What you gain

  • Hours back every week on guest messages and coordination.
  • Staff and providers briefed without you typing a word.
  • Your way of working no longer lives in one person's head.

Give it what you know. Agents write the SOPs.

You do not need clean documentation. Staye reads what you already have and proposes procedures. You approve each one.

  • Your documents

    Handbooks, Word files, notes, exported chats. PDF, Word or plain text.

  • Your guest conversations

    It reads a year of your Hostaway conversations, then every new one, and learns how you answer.

  • The chat

    Describe how you handle something in your own words. It is written up as a procedure.

All your SOPs, in one place.

Nine themes, from arrival to reviews. Each procedure is drawn so you can read it, test it on a real stay with nothing sent, then switch it on.

SOP Studio showing the procedure for a guest who is locked out, with the library of procedures beside it

A messaging engine built to write like you.

Every guest message gets a reply drafted from your past answers, your facts and your tone, in the guest's language. You stop typing the same answers, and you still decide what goes out.

StayeA reply, ready to send

Hello Alex, the switch is in the pool house, on the left as you walk in. It takes about 12 hours to warm up, so we can turn it on tonight if you like.09:41

StayeA housekeeper's briefing, in Spanish

Hola. Mañana 07/11 llegan 4 huéspedes a Villa Soleil, 2 adultos y 2 niños. Prepara la casa antes de las 15:00. Desayuno a las 9 y una cuna para el pequeño.09:41

In English: 4 guests tomorrow, 2 adults and 2 children. Prepare the house before 3 PM. Breakfast at 9, and a cot.

StayeA driver's job, in French

Nouvelle demande, Villa Soleil

Bonjour,

Alex Martin demande un transfert aéroport. Date : samedi 7 novembre (jour d'arrivée) Heure : 14:30 Personnes : 4 (2 adultes, 2 enfants) Message du client : On atterrit à 14h05, avec 3 valises et une poussette. Adresse : 12 Ocean Drive, Seaside

Merci de confirmer votre disponibilité en répondant à ce message.09:41

On real stays

  1. Any hour

    A guest writes: “How do I heat the pool?”

    1. Staye picks up the message within 5 minutes.
    2. It drafts a reply from your past answers and your facts, in the guest's language.
    3. You and your co-hosts get it on WhatsApp, ready to copy and send.

  2. 24 hours before arrival

    The housekeeper gets the briefing

    1. Staye reads the guest's conversation and pulls out every request, down to the dinner menu.
    2. It writes one short briefing: dates, number of guests, what to prepare.
    3. The housekeeper gets it on WhatsApp in their own language, with no prices in it.

  3. The evening before

    You know the stay before it starts

    1. Staye reads everything the guest asked for in the conversation.
    2. You get a summary on WhatsApp, with unanswered requests first.

  4. Check-in completed

    The security guard knows who is coming

    1. The guest finishes check-in online.
    2. The guard gets the property, the dates and the number of guests straight away.
    3. Links to the IDs come with it, for a guard who checks at the gate.

  5. A problem at the door

    A guest cannot get in

    1. Staye works out why: the code, a lost key or a jammed door.
    2. Code problem: entry instructions wait for your approval.
    3. Lost key: your co-host is asked to bring the spare.
    4. Jammed door: maintenance is told and the manager on call is alerted.

  6. A service is booked

    The provider has the job before you look

    1. The job goes to the provider on WhatsApp, in their language: date, time, address, number of guests.
    2. You get a note with the booking and the guest's message.

The right message to the right person.

Your guests
Never messaged by Staye on your channels. You send the reply it drafted.
You
Everything: reply drafts, briefings and bookings.
Co-hosts
Reply drafts and briefings, only for the properties they cover.
Staff
Only what concerns their role and their property, in their language, with no money in it.
Service providers
The job details in their language, with a request to confirm.

What is included

  • Procedures drawn as readable graphs, in nine themes
  • A starter library you can edit
  • Document import: PDF, Word and plain text
  • Learning from a year of Hostaway conversations
  • A chat that answers from your procedures and drafts new ones
  • Test any procedure on a real stay, with nothing sent
  • A reply draft on WhatsApp for every guest message
  • Staff briefings in the language you choose
  • Provider messages in their own language
  • Delivery tracking: sent, delivered and read

We write your first SOPs from your documents and conversations, connect WhatsApp and add your team. You approve them before anything runs.

Book a free audit

FAQ

Does Staye message my guests on its own?

Not on your messaging channels. It drafts the reply and sends it to you and your co-hosts on WhatsApp, and a person sends it to the guest. Staff and providers are messaged automatically.

Do my staff need an app?

No. They get their messages on WhatsApp, in their language.

Can Staye post in my staff's WhatsApp groups?

No. WhatsApp only lets official business accounts post in groups. Each staff member and provider gets their message privately, and you and the co-hosts covering that property get a copy at the same time.

Can I test a procedure before it goes live?

Yes. You can run any procedure on a real stay and see exactly what it would do. Nothing is sent.

What if my procedures are not written down?

That is the usual case. Staye learns from your past conversations, and you can describe the rest in the chat, in your own words.

All use cases

15 minutes to see what can run on its own.

Book a call with Yasmine, founder of Staye. She is a hospitality professional with years of experience, and she runs a property management business herself. She will look at your operation with you and set up your free audit.

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