staye
Use casesFree audit

Every stay runs the way your best person would run it.

Staye is the super knowledgeable co-host that gives your guests a better stay and takes the busywork off your team.

Book a free audit See the use cases
The guest portal welcoming a guest, with the dates, the hosts and a WhatsApp button
StayeNew guest message

Hello Alex, the switch is in the pool house, on the left as you walk in. It takes about 12 hours to warm up, so we can turn it on tonight if you like.09:41

Your guests feel looked after, from the first message to the last morning.

Guests now expect what a great hotel gives them. Staye gives it to them at every property, in their own language.

  • Answers at any hour

    “How do I heat the pool?” at 2 AM gets a real answer straight away.

  • An easy arrival

    Directions, photos and a map to the door, on their phone before they land.

  • Check-in from the sofa

    IDs, rules and signature done before the trip, with no paperwork at the door.

  • Everything in one place

    The guide, the services and your WhatsApp in one link. Nothing to download.

  • Extras in one tap

    Breakfast, a transfer, a massage or a late check-out, without asking twice.

  • A stay that feels made for them

    What is on during their dates, where to eat, and the cot already there because the housekeeper was told.

A co-host who knows everything, and never sleeps.

Staye learns your properties, your procedures and the way you answer. Then it is there on every stay, at any hour.

You stay in charge. Replies to guest messages wait for a person to send them, and anything sensitive comes to you first.

  • Your properties

    How each one works, down to where the pool heating switch is.

  • Your procedures

    What to do when a guest is locked out, whatever the hour.

  • Your voice

    How you answer, learned from a year of your past conversations.

  • Every guest

    Who is coming, what they asked for and what was promised.

And you get your week back.

  • Hosts on Staye save 100+ hours a week on guest messages and daily operations.
  • Every guest message comes with a reply already drafted in your voice.
  • Housekeepers, guards and drivers are briefed automatically, in their language.
  • Your procedures are followed the same way, whoever is on shift.
  • Extra revenue from services, on top of the nightly rate.
  • IDs, police forms and agreements handled before arrival.

One system for the whole stay.

Real product screens, shown with sample data.

With your guests at every step of the stay.

  1. Booked

    Your guest
    Gets one private link with everything about the stay.
    Your team
    The reservation arrives from Hostaway or your calendar, and the portal is ready.

  2. Before the trip

    Your guest
    Checks in from their phone, and books breakfast and the airport transfer.
    Your team
    IDs are read, police forms prepared, the deposit held and providers told.

  3. The day before

    Your guest
    Has the arrival guide, the map and the forecast for their dates.
    Your team
    The housekeeper gets a short briefing with every request, and you get a summary of the stay.

  4. During the stay

    Your guest
    Gets answers at any hour, local tips and extras in one tap.
    Your team
    A reply is drafted for every message, and lockouts or leaks follow your procedure.

  5. Check-out

    Your guest
    Can ask for a late check-out, and finds their invoices in the portal.
    Your team
    The request follows your procedure, and you make the call.

  6. Afterwards

    Your guest
    Can find your listing again when it is time to come back.
    Your team
    You keep their email and WhatsApp number for next time.

Three steps, and most of the work is ours.

  1. Audit

    We read how you run stays today and show you what can run on its own.

    You
    A 15-minute call and read-only access.
    Staye
    Reads your messages, documents and procedures.

  2. Build

    We write your procedures into Staye and connect your channels, your staff and your providers.

    You
    Approve your procedures.
    Staye
    Does the whole setup, from check-in to services.

  3. Run

    Every stay now follows your procedures, on every property.

    You
    Send the replies, and make the decisions only you can make.
    Staye
    Briefs staff, messages providers and drafts every reply.

Built by people who run properties.

Staye comes from inside a property management business. Today it runs for multiple hosts and co-hosts, with real guests, housekeepers, security guards and service providers, every day.

100+

hours saved every week on guest messages and daily operations

properties already running on Staye
11
procedures read from a single handbook
128
of past guest conversations read on the first day
1 year
guest languages, translated automatically
7

Works with the tools you already use.

  • Hostaway
  • Airbnb
  • Booking.com
  • Vrbo
  • Expedia
  • Google Calendar
  • WhatsApp
  • Stripe
  • TelegramSoon

Start with a free audit of your operation.

We read how you work and show you what can run on its own. No cost, no obligation, and nothing is sent to your guests.

Book a free audit

What you get back

  • The requests that keep coming back, ranked by how often they happen.
  • The procedures you already follow, written down.
  • What can run on its own, and what should stay with you.
  • The services you could be selling, and what they could add.

Then we set it all up for you

A turnkey system, with your automations already running.

  • Your SOPs written into Staye, from your documents and conversations.
  • Hostaway, your calendars and WhatsApp connected.
  • Check-in, police forms and house rules configured.
  • A guest portal filled in for every property.
  • Services priced, and your providers added.
  • Staff and co-hosts added, each with their role and properties.

Where your data lives, and who can see it.

Your data

Stored in the EU

Your database and files, including guest IDs, are stored in the European Union.

Handled by a few trusted services

Some processing, including AI, runs outside the EU, under terms that exclude training on your data. Messages, payments and email go through WhatsApp, Stripe and our email provider.

Accounts kept apart

Row-level security on every table, and an automated test that checks one account cannot read another's data.

Guest IDs stay private

IDs sit in private storage and open only through temporary links. Each portal needs a personal link and a date check.

A person talks to your guests

Staye drafts replies to guest messages but never sends them. Cards stay on Stripe's own checkout and never reach Staye.

Questions operators ask.

What do my guests actually notice?

Faster answers, an easy arrival, and a stay where what they asked for is already done. They see your property, on a page that opens in their language.

Who does the setup?

We do. We write your procedures into Staye, connect your channels and fill in each property. You review and approve your procedures before anything goes live.

Does Staye message my guests on its own?

Not on your messaging channels. Staye drafts a reply to every guest message and sends it to you and your co-hosts on WhatsApp, and a person sends it. Inside the portal, the concierge answers the questions guests ask it. Staff and service providers are messaged automatically.

Will the replies sound like a robot?

Replies are drafted from your own past answers, your facts and your tone, and you can change anything before you send it.

How is this different from a digital guidebook?

A guidebook answers questions. Staye also runs the work behind the stay: check-in, IDs, staff briefings, provider messages, services and reply drafts.

Do I need Hostaway?

To automate guest messaging, yes, for now: Staye reads your conversations through Hostaway. The guest portal, check-in and services also work with calendar sync from Airbnb, Booking.com, Vrbo, Expedia or Google Calendar.

Will my team have to learn a new tool?

Your staff and providers stay on WhatsApp. Guests open a link, with nothing to download. You get a simple admin for whatever you choose to change.

Where does Staye work?

Wherever you operate. Guests get the portal in English, French, Spanish, German, Portuguese, Italian or Dutch, staff and providers get messages in the language you choose for them, and prices can be in euros, US dollars or pounds. If your local authority needs a specific guest form, tell us during the audit.

What does the free audit include?

We read how you run stays today and send back what keeps coming up, what can run on its own and which services you could sell. We only read. Nothing is sent to your guests.

How long until it is live?

It depends on how many properties you run and how your procedures are written today. You get a date at the end of the audit.

What does it cost?

The audit is free, with no obligation. Pricing depends on your portfolio, and we go through it with you on the call.

Do you hold a security certification?

Not yet. Staye does not hold a certification such as ISO 27001 or SOC 2. The section above says exactly what is in place today.

15 minutes to see what can run on its own.

Book a call with Yasmine, founder of Staye. She is a hospitality professional with years of experience, and she runs a property management business herself. She will look at your operation with you and set up your free audit.

Open the calendar